Shipping policy
*Shipping Policy**
Welcome to **hoorainnoorain.com**! We’re committed to delivering your beautifully stitched garments safely and on time. Please read our shipping policy below for details on how we handle and ship your orders.
### 1. **Shipping Locations**
We currently ship across:
* **Pakistan** (nationwide delivery)
* **International shipping** (selected countries – please contact us if your location isn’t available at checkout)
### 2. **Order Processing Time**
* All orders are processed within **2-3 business days**.
* Orders placed on weekends or public holidays will be processed on the next working day.
### 3. **Shipping Time & Delivery Estimates**
| Location | Estimated Delivery Time |
| --------------- | ----------------------- |
| Within Pakistan | 3–5 business days |
**Note:** Delivery times may vary depending on the destination, customs, and courier delays.
### 4. **Shipping Charges**
* **Pakistan:** Flat rate shipping fee of PKR \[Insert Amount] or *Free on orders above PKR \[Insert Threshold]*.
* **International:** Shipping charges are calculated at checkout based on the destination and package weight.
### 5. **Order Tracking**
Once your order has been shipped, you will receive a confirmation email with a tracking number and courier details to monitor your delivery status.
### 6. **Customs, Duties, and Taxes (For International Orders)**
hoorainnoorain.com is not responsible for any customs duties, taxes, or other fees applied to your shipment. All applicable charges are the customer’s responsibility.
### 7. **Delays and Exceptions**
* We are not liable for delays caused by natural disasters, courier issues, strikes, or pandemics.
* Please ensure your shipping address is accurate. We are not responsible for lost packages due to incorrect or incomplete addresses.
### 8. **Missing or Damaged Items**
If your order arrives damaged or an item is missing, please contact us at **[hoorainnoorain.care@gmail.com](mailto:hoorainnoorain.care@gmail.com** within 48 hours of delivery with your order number and clear photos of the packaging and products.
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If you have any questions, feel free to reach out to us at **[hoorainnoorain.care@gmail.com](mailto:hoorainnoorain.care@gmail.com)**.
Thank you for shopping with *hoorainnoorain.com*!